Features

Engaging Customers : Empowering Success

Lead to Act

During the Chat session our committed web chat agent will gather the customer details such as email and phone number along with the query details, which will be emailed to you instantly as a pre-qualified lead. This would enable you to respond promptly.

Transforming Conversion

We shall assist to ramp up your sales conversion by 3 X  and resolve promptly your support queries to increase and improve customer satisfaction and experience.

Smart Transfer

In case the Web Chat agent is challenged in providing additional assistance to the customer due to the nature of the query, they can route the relevant chat to the assigned person within your  respective department.

Proactive Engagement

We shall proactively engage with your website customers to understand their requirements and offer suitable and relevant assistance. It is important to note that 74% customers are receptive to proactive chats and the potential for  them to buy is 6x.

Open For Business

To ensure data privacy and confidentiality all your leads and chat transcripts are stored in a centralized and secure data base and is  accessible solely to you.

Customer Chat History

Our Web Chat agents refer to the customers chat history while chatting , whereby it reduces the chat time and generates an improved customer experience.

Assist Multi-Web site

Organizations that host multiple and diverse websites due to their nature of business can look forward to us for providing a single window service at a competitive price.

Centralized Database

To ensure data privacy and confidentiality all your leads and chat transcripts are stored in a centralized and secure data base and is  accessible solely to you.

CRM/ERP Integration

Integration between the  Web Chat application and your  respective CRM/ERP shall be provided so as to enable the Web Chat advisors to automatically add the leads to  your systems.