About Us

Engaging Customers : Empowering Success


At Ace Chat 24/7, we commit to provide a single flavor of excellent service across all out clientele, irrespective of their organization size. Our Web Chat Support and Service is Economical and contributes tremendously to improving both the top line revenue growth as well as operating costs. We do not limit ourselves to Only Engaging with your customers but also analyse the chat transcripts for providing feedback to yourselves as well as our Chat agents.

The Average time to Respond is maintained at a maximum of 30 seconds while our Web Chat agents are accessible 24 x 7 x 365.

We define and measure our success on the achievement of our clients goals. We partner and establish a relationship with our clients that provides them with strategic inputs for improving their products and support. We analyse the Chat Transcripts to derive insights on the customer preferences and which would assist in redefining or restructuring the respective products and services. These insights would lead the client to providing improved products and services so as to generate higher client satisfaction and retention.

24/7 live chat support agents

 Ace Chat 24/7 connects with your online site visitors/customers proactively and improves the lead generation by up-selling and cross-selling your products and services 

Our world class delivery centers in Pune, India delivers business value to our clients worldwide across a wide range of industries. Our Web Chat agents are multi-skilled and are driven by the passion and determination to provide best in the class customer satisfaction and experience.

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Customer CXX

  • Engage Customers
  • Customer Experience
  • First Chat Resolution
  • Concurrent Multiple Chat
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Customer Profile

  • Chat History 
  • Visitors Profile
  • Support and Service
  • Segmentation
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Survey Analysis

  • Pre Chat Survey
  • Post Chat Survey
  • Trend Analysis
  • Quality Assurance
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  • Skill -Segmentation
  • KPI Reporting
  • Monitoring
  • WFM