Online Retail & ECommerce

Engaging Customers : Empowering Success

24/7 Web Chat - Customer Acquisition - Arrest the cart abandon rate

An e-commerce website that lacks online customer support would have customers who would  exit as they would be time and effort challenged to navigate and find the products of their choice. This would also lead to poor customer experience and referral 

Ace Chat 24/7 can provide the resolution to your customer who are abandoning your site, thereby ensuring that we proactively provide live assistance to your customer to make the right choice and support him through the purchase journey till payment.  We can thus assure you of achieving  a higher customer retaining rate and increasing your sales volumes and profits.

Live Chat Service for Online Retail

Web Chat Assistance 24X7

  • Increasing the  conversion ratio from visitor entry to final purchase.
  • Effectively managing the purchase requests to reduce the cart abandonment.
  • Assisting via Navigational support and Providing Purchase guidance to clients .
  • Assisting the clients in submission of  online payments or discount coupons
  • Responding  and Guiding on all general inquiries /sales  support including discounts offered
  • Support and Updating the customer on the Order delivery status .
  • Attaining  prospective Sales Leads & forwarding them via email / SMS in real time
Live Chat Support for E-commerce

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